Contact us

Customer Service

Need a quick advice to choose a perfume or to find the best shade for your next powder ? CARON ambassadors will answer you on instant messenger, email and WhatsApp from Monday to Friday, from 10am to 6pm*.

Email: contact@parfumscaron.com

WhatsApp: +33 (0)6 75 57 19 25

Live Chat: from Monday to Friday, from 10am to 6pm.

*Excluding weekends and bank holidays

ONLINE CHAT

Book an Appointment

As CARON and its customers have a long history of sharing and passion. By a fragrance consultation, our ambassadors are delighted to speak with you and reply to any questions you may have.

CHOOSE AN APPOINTMENT

Got a question? You may find the answer here:

How can I track the delivery of my order?

How do I cancel my order?

How should I store my perfume?

What is the difference between Eau de Toilette and Eau de Parfum?

Which shade of powder should you choose?

Search for other questions in the Q&A

Boutique Saint-Honoré, Paris

332, rue Saint-Honoré

75001 Paris – France

The boutique will be closed for a special break from 13 to 17 April 2026 inclusive.

Open Monday to Saturday from 11 am to 7:30 pm

Get there

Phone : +33 (0)1 40 26 45 62
WhatsApp : +33 (0)7 50 69 85 26

Exclusive services:

Bottle refills
Personalised appointments
Click and collect in store

Boutique François 1er, Paris

23, rue François 1er

75008 Paris – France

Open monday to saturday between 10am and 8pm

Getting there

Phone :+33 (0)1 47 23 40 82
WhatsApp :+33 (0)6 48 88 65 51

E-mail : boutiquefrancois1@parfumscaron.co

Printemps Haussmann, Paris

61 rue de Caumartin – 1st floor

75009 Paris – France

Open Monday to Saturday from 10 am to 8 pm and Sunday from 11 am to 8 pm.

Get there

Phone : +33 (0)1 42 82 50 00

Boutique Dubai, United Arab Emirates

The District, Ground Floor, Dubai Mall,

Downtown Dubai, UAE

Open Monday to Thursday from 10 am to 11 pm and Friday to Sunday from 10 am to 12 am.

Get there
Phone : +971-54-993-2000

Exclusive services:

Personalised appointments
Click and collect in store